RETURN AND REFUND POLICIES
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
sarah’z lovelies will process a refund based on the following:
The item is faulty/damaged or is not of acceptable quality, or
The product does not match the sample or our description as listed on the www.sarahzlovelies.com website
Please contact our Call Centre via email/call within 7 working days of receipt of product, and we will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund.
Note – In the event of a replacement, www.sarahzlovelies.com customer care team will coordinate with relevant supplier/s for replacement of faulty product/s. However, time line for the replacement may vary from supplier to supplier.
www.sarahzlovelies.com will work closely with each supplier to expedite the replacement.
The product must be returned in the original and undamaged manufacturer packaging / box. This includes but not limited to, original tags, warranty cards, accessories any free items.
If a product is returned to us in an inadequate condition, sarah’z lovelies reserves the right to send it back to you.
The processing time for refunds via debit/ credit card payments will be processed within 5-7 working days. However, orders placed via bank instalment option/facility, may take longer than 7 working days to process, and can vary. This timeline is provided after taking into account the time taken by various banking institutions and their processes.
Note: Refunds for change of mind will not be accepted. Products/ services under flash deals are limited time and limited stock promotions that once ordered and paid are non-refundable.
The Voucher Codes on offer must be utilized (redeemed) during the promotion period/timeline of the Voucher Code. www.sarahzlovelies.com is not liable for failure to redeem the voucher.
Cancellations of orders placed on www.sarahzlovelies.com are not allowed. However, the exceptions are:
order can be cancelled if the order has not yet been processed on the sarah’z lovelies system and/or before midnight the same day of placing the order.
Cancellations (for e.g. due to an error in software application) may be effected via the Site provided that the product has not been processed on the sarah’z lovelies system.
sarah’z lovelies reserves the right, to retain any portion of fees retained by the bank (if any) as a result of the cancellation.
UNAVAILABILITY OF PRODUCT / PRODUCT OUT OF STOCK
www.sarahzlovelies.com only acts as an intermediary between the customer and the supplier for products advertised on www.sarahzlovelies.com platform. Inventory of all products are not managed nor maintained by www.sarahzlovelies.com.
Some products may become unavailable or become out of stocks (OOS) from time to time due to overselling by the suppliers. However the product/s may show online as available for purchase on www.sarahzlovelies.com if the supplier has not promptly informed us of the fact that the product is unavailable for them to supply us.
In such circumstances www.sarahzlovelies.com does not accept any liability whatsoever for the fulfillment of your order/s.
In the event of a stock unavailability, www.sarahzlovelies.com will inform the customer within 3 working days, and the payment can be refunded as per the “Refund and Returns Policy” guide lines.
Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
Please note that placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (Email stating that “Your order on www.sarahzlovelies.com has been placed”). The Order Confirmation E-mail is an acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) that you have ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.